Our client, located in the Chicago Loop provides Medical Revenue Cycle Management on behalf of the physicians affiliated with the U of IL Hospital.   The primary task will be making outgoing collection calls to UIH patients regarding balances due.  The incumbent will be a self-starter who is comfortable in a fast-paced environment and are prepared to jump on board and be a part of our motivated and driven staff for self-pay collections.  The candidate should be experienced, well-spoken, motivated self-pay collections professional with a desire and drive to succeed, while delivering the highest level of customer service possible.  This is a temporary to hire, full time position Monday-Friday from (8:30am to 5:00pm).   This position has a very competitive wage.

Essential Duties and Responsibilities:

• Contact patients based on Self Pay Follow up Levels, propensity to pay and balances up to $25K.
• Handle both inbound and outbound phone calls for self-pay follow up
• Set up payment plan arrangements with patients for new balances in Epic in addition to payment plan conversions for legacy balances from McKesson and Epic.
• Work with patients on defaulted payment plans.
• Set up settlements and negotiate discounts on aged balances
• Respond to correspondence received by the patient either verbally or written
• Send letters to patient regarding payment plans, defaulted plans or erred credit card payments.
• Collect payments over the phone utilizing a secured phone line to retain HIPAA compliance.

Requirements:

• Previous call center or customer service experience in the medical field preferred.
• Working knowledge of electronic billing systems such as McKesson, Cerner and EPIC
• Understanding of billing procedures consistent with those performing insurance follow-up
• Working knowledge of contracts, insurance billing requirements, UB04 and HCFA 1500 claim forms, Workers’ Compensation, Personal Injury, HMOs, PPOs, MCO, Medicare & Medicaid and
• Basic understanding of CPT, ICD, DRG, and HCPC codes.
• Ability to balance assertiveness with compassion and empathy for the patient and others
• Thorough knowledge of computers & keyboard functions, calculator, copier and fax machine
• Thorough understanding of HIPAA rules and regulations
• Epic Prelude and Resolute experience a plus and transcribe accurately.

Education/Experience:
High School diploma or equivalent required. Experience should demonstrate expert level knowledge of analyzing and resolve complex problems in a quick and effective manner. Must have the ability to colleagues, and uses personal experiences to model and teach within organizations standards.